Rotherham, Doncaster and South Humber trial sees improved efficiencies

Rotherham, Doncaster and South Humber NHS Basis Belief has accomplished a six-month pilot with Accurx, and located the know-how launched extra environment friendly processes, higher communication and improved affected person expertise.

The pilot was run throughout eight group companies, following on from a profitable partnership with Doncaster Major Care Companies which supported communication between sufferers and healthcare employees by way of SMS and video.

Dr Satya Raghuvanshi, head of scientific at Accurx, mentioned: “It’s usually perceived that to attain widespread change throughout an organisation, advanced methods or processes have to be put in place. However really, we see time and time once more that easy tech, like SMS or e mail messaging, can result in huge enhancements.”

Quite a lot of Accurx merchandise have been used within the new pilot to enhance communications. Affected person Messaging was used to ship paperwork, letters, hyperlinks, surveys, and to obtain textual content and picture responses.

Video Consultations have been used for 1:1 and group distant clinics. Lastly, messages and paperwork have been capable of be despatched on to a affected person’s GP with Message GP.

Following the pilot, Rotherham, Doncaster and South Humber evaluated the know-how and located that it helped enhance affected person expertise and their reference to their care.

Healthcare employees felt that video consultations helped construct rapport with sufferers higher than phone calls. Whereas digital messaging and reminders have been less complicated and extra versatile in comparison with their analogue counterparts.

There was additionally vital time financial savings for processes too. Appointment reminders might be despatched in simply 20 minutes, in comparison with two hours beforehand.

The know-how additionally mechanically built-in with SystmOne which eliminated the necessity to copy and paste messages into the EPR, saving round one minute per message to main care. As well as, digital care plans have been acquired as much as 5 days faster than paper letters.

Angie Wheeler, supervisor within the Rotherham, Doncaster and South Humber Phone Nursing Service, mentioned: “Some folks we used to ring month-to-month simply to get weight readings. Now we are able to textual content them to get these and it saves us a lot time and it’s higher for the sufferers as a result of they don’t at all times need to discuss.” 

Again in September College Hospitals of Leicester NHS Belief noticed its waiting lists fall by 10% after it launched Accurx’s affected person SMS system.